Warranty
What’s After-Sales Service | MATRIX
At MATRIX, we stand behind our DC power supply products with top-tier after-sales support. Our goal is to ensure your equipment performs reliably, offering you confidence and value with every purchase.
Year Warranty
All MATRIX DC power supplies come and other product with a robust 3-year warranty from the date of original purchase, protecting your investment
Expert Technical Support
Our skilled technical team is ready to assist with professional advice and solutions whenever you need help.
Fast and Reliable Repairs
We provide swift repair services to address any issues, reducing downtime and keeping your operations on track.
Global Customer Support
With a worldwide network, we deliver consistent, high-quality service no matter where you are.
What Our After-Sales Service Includes
Free Maintenance
If your DC power supply fails due to a manufacturing defect within the 3-year warranty period, we’ll repair it at no cost.Paid Service
For breakdowns caused by incorrect operation or negligence, we offer affordable paid repair options during the warranty period.Replacement Service
If we can’t repair your product within a reasonable timeframe, we’ll replace it with a new unit.Refund Option
In certain cases, we’ll issue a refund for your purchase if repairs or replacements aren’t viable.
Who Is Covered
This warranty applies solely to the original purchaser of the product and is not transferable to subsequent owners.
What Is Not Covered
Shipping Risks
MATRIX does not assume responsibility for loss or damage during shipment. We do not insure products returned for service
3
year warranty
100 %
Expert Technical Support
How to Obtain Service
If your DC power supply and other product needs attention, follow these steps:
Contact Your Local Distributor
Reach out to our local SZMATRIX.COM distributor for quick support.Direct Contact
If you can’t find a distributor, get in touch with us directly:Email: service@szmatrix.com
Phone: +86 755 2836 4276
Shipping Your Product
Deliver the complete product to us via prepaid transportation, along with proof of purchase and a brief description of the issue.
What MATRIX Will Do
Repair the item if it’s defective.
Replace the item if repairs aren’t possible within a reasonable time.
Refund the purchase price under specific conditions.
Limitation of Liability
MATRIX is not liable for any incidental or consequential damages resulting from the use or failure of our products
3-year warranty
Why Choose MATRIX
1. Unmatched Product Quality and Innovation
At MATRIX, we pride ourselves on delivering high-quality DC power supplies crafted with the latest technology. Every product undergoes strict quality checks to ensure top-notch performance.
We’re always ahead of the curve, bringing you innovative solutions that fit your needs like a glove.
2. Exceptional Customer Service
Got a question? We’ve got your back. From pre-purchase guidance to post-sale support, our friendly team is here to make your experience seamless.
Think of us as your power supply sidekick—ready to swoop in whenever you need help!
3. Global Reach with Local Support
With a worldwide network, we bring localized expertise right to your doorstep. No matter where you are in the West or beyond, you’ll get consistent, reliable service tailored to your region.
4. Sustainability and Responsibility
We’re all about doing well by doing good. Our eco-friendly production practices reduce waste and energy use, while our social initiatives give back to the communities we serve.
Choosing SZMATRIX.COM means choosing a greener future.
5. Decades of Industry Expertise
With years of know-how under our belt, we’ve earned a reputation for technical excellence. Our deep expertise means you’re getting tried-and-true solutions every time.
6. Custom Solutions for Every Need
One size doesn’t fit all, and we get that. Our customized DC power solutions are designed to match your specific requirements, keeping your projects humming along smoothly.
7. Competitive Pricing Without Compromise
Who says quality has to cost an arm and a leg? We offer competitive pricing on premium products, thanks to our streamlined processes.
Watch out for our special deals—your wallet will thank you!
Why Settle for Less? Choose MATRIX
Looking for reliable power supplies, global support, or sustainable options? MATRIX has it all. We’re here to power your success with solutions that hit the mark every time.
Take the Next Step
Ready to see the difference? Reach out to us or dial +86 755 2836 4276 today. Let’s get your projects powered up!
